BUILDING GUIDE

  1. Introduction
    1. Welcome
    2. About JBG SMITH
  2. Operations & Services
    1. Tenant Service Center
    2. HVAC
    3. Mail Service
    4. Elevators
    5. Energy and Water Management
    6. Indoor Environmental Quality
    7. Recycling
    8. Rent Payment
    9. Storage Space
    10. Telecommunication Providers
    11. Janitorial Service
    12. Service Requests
    13. JBG SMITH Property Services
  3. Amenities
    1. Bike Storage
    2. Car Charging
    3. Conference Center
    4. Fitness Center
    5. Lounge
    6. Food Delivery Partners
    7. Coffee Bar
    8. Outdoor Recreation Area
    9. On-Site Market
    10. Outdoor Plaza
    11. UBER Business
  4. Policies & Procedures
    1. General Rules and Regulations
    2. Moving Policy
    3. Smoking and Tobacco-Based Product Policy
    4. Holiday Decorations
    5. Tenant Alterations
    6. Sublease and Assignment Guide
    7. Forms
  5. Access
    1. Hours and Holidays
    2. Deliveries
    3. Courier Services & Messengers
    4. Solicitation
    5. Visitor Access
    6. Vendor / Contractor Access
  6. Transportation
    1. Directions & Location Map
    2. Parking Information
    3. Transit
    4. UBER Business
  7. Security
    1. Overview
    2. Security Operations Center
    3. Tenant Precautions
    4. Equipment Removal
    5. Theft, Insurance and Incident Reporting
    6. Lost & Found
    7. Access Control
  8. Emergency Preparedness & Procedures
    1. Fire and Life Safety
    2. Floor Warden Training
    3. Tenant Emergency Plans
    4. Emergency Contact Numbers
    5. Active Shooter
    6. Bomb Threat Emergency
    7. Elevator Malfunction
    8. Fire Emergency
    9. Flooding and Water Emergencies
    10. Medical Emergency
    11. Power Failure Emergency
    12. Severe Weather
    13. Earthquake
    14. Toxic Hazards Emergency
    15. Civil Disturbance
    16. Pandemic Preparedness

Service Requests

Connect Icons_V1-01_ServiceRequest.png  Tenants have the ability to submit service requests through our automated JBG SMITH 
  Connect. Routine service requests may include mechanical issues (conditions like too hot
  or too cold), burned out light bulbs, leaks, janitorial services, plumbing issues, electrical
  problems, minor repairs, after-hours HVAC services, etc.

JBG SMITH Connect provides tenants the ability to quickly and easily initiate and track requests for service and maintenance online.  The system is easy to use; it delivers the request to the correct service personnel, so requests are handled promptly, and it sends confirmation e-mails to tenants so they know when their requests are completed.  JBG SMITH Connect also provides accurate tracking of requests so that billing information is easily available, when applicable.

Your Property Management Team will provide you with JBG SMITH Connect access credentials and training, so you or designated staff can submit and track service requests from a computer or mobile device. Log into JBG SMITH Connect.